Data deletion

Remove a Meta or WhatsApp connection yourself

Workspace owners can remove a connected WhatsApp Business account at any time:

1. Sign in and select the affected workspace.
2. Open Workspace settings and then WhatsApp.
3. Select Disconnect on the connected account and confirm.

This deletes the encrypted access token and account link from Swiftfunnel. Swiftfunnel also unsubscribes the app from the WhatsApp Business account where no other permitted connection exists.

Request deletion by email

Alternatively, email info@swiftfunnel.ai from your Swiftfunnel account address. Name the workspace and connected WhatsApp number. We may request proof that you are authorised to manage the workspace.

What does deletion cover?

Disconnecting deletes the stored Meta/WhatsApp account link and credentials. Existing communication data initially remains in the workspace history and is removed with full workspace deletion unless statutory retention duties or legitimate security interests require retention. Data independently processed by Meta or the WhatsApp Business account must also be removed using their controls.

Delete a complete workspace or account

Workspace owners can use the deletion function in Workspace settings. Request full account deletion at info@swiftfunnel.ai. See the privacy policy for more information.